Your order will be delivered to you through our trusted delivery partners. Once your order is processed and shipped, it will be delivered directly to the shipping address you provided at checkout. You can expect your package to arrive within the estimated delivery time mentioned during your purchase.

We also provide tracking information so you can keep an eye on your order's journey and receive updates on its delivery status. If you have any special delivery requests or need assistance, our customer service team is here to help!

Here’s what you need to know about shopping and ordering from Edukidshop:

1. Product Availability:
2. Order Process:
3. Payment Options:
4. Order Confirmation:
5. Shipping and Delivery:
6. Return and Exchange Policy:

You will know your order has been placed successfully when:

Order Confirmation Message: After completing your purchase, you’ll see an order confirmation message on the screen with your order details.

Confirmation Email: You will receive an order confirmation email at the email address you provided during checkout. This email will include:

Order number
Summary of items purchased
Total amount charged
Shipping address
Estimated delivery date
Account Order History (if applicable): If you have an account with us, you can also check the Order History section to see the details and status of your order.

If you do not receive a confirmation email or see the confirmation page, please check your spam/junk folder first. If there is still no confirmation or you encounter any issues, please contact our customer support for assistance.

You can check the status of your order in the following ways:

Order Tracking Link: Once your order is shipped, you will receive an email with a tracking link. Simply click on the link to view the current status and estimated delivery date of your order.

Account Dashboard (if you have an account):

Log in to your Edukidshop account.
Go to the Order History or My Orders section.
Click on the order you want to track to view detailed status updates.
Contacting Customer Support:

If you have any issues or questions about your order status, feel free to reach out to our customer support team via email, phone, or live chat. Please provide your order number for faster assistance.
This will keep you informed about where your order is and when you can expect it to arrive!

Yes, you can cancel your order, but there are a few things to keep in mind:

Cancellation Window:

Orders can usually be canceled before they are shipped. If your order has already been processed and shipped, cancellation may not be possible.
How to Cancel:

Log into Your Account: If you have an account, go to the Order History or My Orders section and select the order you wish to cancel. If the cancellation option is available, click on it to proceed.
Contact Customer Support: If you cannot cancel online, please reach out to our customer support team as soon as possible. Provide your order number and request a cancellation.
Refund Policy:

If you successfully cancel your order before it is shipped, a full refund will be processed. Depending on your payment method, it may take a few days for the refund to reflect in your account.
Exceptions:

Some items, such as personalized or custom-made products, may not be eligible for cancellation once the order has been confirmed. Please refer to our Cancellation Policy page for specific details.
If you have any concerns or need assistance, don't hesitate to get in touch with our support team!

Yes, we offer an exchange policy to ensure your satisfaction with our products. If you wish to exchange an item, please follow these steps:

Eligibility: Ensure the item is in its original condition, unused, and with all original packaging and tags intact.

Time Frame: Initiate the exchange within 30 days of the purchase date.

Process:

Contact Us: Reach out to our customer service team via email or phone to request an exchange authorization.
Return Shipping: Ship the item back to us using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer.
Processing: Once we receive and inspect the returned item, we will process the exchange and ship the new item to you.
Exceptions: Certain items, such as personalized products or items marked as final sale, may not be eligible for exchange.

For detailed information, please refer to our Return Policy. If you have any questions or need assistance, feel free to contact our customer support team.

At Edukidshop, we offer free express shipping on orders over $50.
EDUKID SHOP
For orders under $50, a flat shipping rate is applied, which is calculated at checkout based on your location and the weight of the items. We partner with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS to ensure reliable delivery.
EDUKID SHOP

Please Note:

International shipments may be subject to import taxes, duties, and customs clearance fees, which are the responsibility of the recipient.
Shipping times vary by destination; estimated delivery times will be provided at checkout.
For more details, please refer to our Shipping Policy.