Return Policy
Edukid Shop Return Policy
At Edukid Shop, your satisfaction is our top priority. We understand that sometimes a product may not be the perfect fit for your child, and we are here to help.
30-Day Return Window
We offer a hassle-free 30-day return policy. If for any reason you are not completely satisfied with your purchase, you may return the item(s) within 30 days of delivery for a full refund or exchange.
Return Conditions
- Items must be in their original condition, unused, and in their original packaging.
- Proof of purchase is required for all returns.
- Returns must be initiated within 30 days of the delivery date.
How to Initiate a Return
To begin the return process, please contact our Customer Support team at admin@edukidshop.com, Kindly include your order number and a brief explanation of the reason for your return. Our team will guide you through the process and provide a return shipping label if applicable.
Refund Process
Once we receive your returned item(s) and verify their condition, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days. Please note that shipping fees are non-refundable, and return shipping costs may apply unless the return is due to a defect or error on our part.
Exchanges
If you would like to exchange an item for a different product or variation, please let us know when you initiate your return. We will do our best to accommodate your request based on product availability.
Non-Returnable Items
For hygiene and safety reasons, certain items such as teething toys, bath toys, and personal care products are not eligible for return unless they are defective or damaged.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will promptly arrange for a replacement or refund, including covering any return shipping costs.
Contact Us
If you have any questions or need assistance with your return, please don't hesitate to reach out to our friendly Customer Support team at [insert contact information]. We are here to ensure your shopping experience with Edukid Shop is positive and fulfilling.
Thank you for choosing Edukid Shop. We are committed to providing you with high-quality, Montessori-inspired products that support your child's development and bring joy to your family.